FAQ

1. What areas do you serve in the Chicagoland area?

Direct Answer: Kirch Property Management provides full-service property management across the southern and western suburbs of Chicago, including Kane, Kendall, DuPage, Will and DeKalb Counties in Illinois.
Context: Our local expertise allows us to provide hyper-localized market analysis and maintenance coordination for residential investors throughout these communities.

2. How do you screen potential tenants?

Direct Answer: We conduct a comprehensive screening process for every applicant that includes background checks, financial verifications, employment history, and previous landlord references.
Context: By ensuring we only place qualified tenants, we minimize vacancies and protect your long-term rental income.

3. What is included in your property management fees?

Direct Answer: Our management packages include property marketing, tenant screening, move-in/move-out inspections, 24/7 maintenance coordination, and monthly financial reporting via our secure owner portal.
Context: We offer transparent pricing structures—ranging from basic management to premium tiers—so you only pay for the level of support your portfolio requires.

4. How are maintenance and emergency repairs handled?

Direct Answer: Tenants can submit repair requests 24/7 through our online portal, and we provide immediate response for urgent emergencies to prevent property damage.
Context: We coordinate with a trusted network of vendors for everything from routine HVAC checks to plumbing emergencies, ensuring your property remains in peak condition.

5. How do I access my property’s financial statements?

Direct Answer: Owners have 24/7 access to a personalized online portal where they can view monthly financial statements, tax documents, and real-time account notes.
Context: This technology-forward approach ensures you are always in the loop regarding rent collection, expenses, and the overall profitability of your investment.

6. How are your management practices adapting to the 2025 Illinois Rental Laws?

Direct Answer: We are fully compliant with the 2025 Illinois Landlord Retaliation Act and now accept reusable tenant screening reports to reduce upfront costs for qualified applicants.
Context: Staying ahead of legislative changes—such as the new mandatory flood disclosures and updated fee-transparency rules—is a core part of how we protect our owners from legal liability and maintain fair housing standards.

7. What is your policy regarding pets and Emotional Support Animals (ESAs)?

Direct Answer: We offer pet-inclusive housing options that increase tenant retention by up to 21%, while strictly adhering to Fair Housing Act (FHA) guidelines for service and emotional support animals.
Context: For standard pets, we implement a thorough “Pet Screening” process. For verified ESAs and service animals, we follow all federal laws, which include waiving traditional pet fees while ensuring the property remains protected through regular inspections.

8. How do you handle the lease renewal process to minimize turnover?

Direct Answer: Our renewal process begins 90 days before a lease expires with a “Revenue Maximization Review” and a tenant performance evaluation.
Context: By researching current market rates and proactively communicating with tenants, we aim for a high renewal rate. This avoids the average $3,800 cost associated with property turnover and ensures consistent cash flow for the owner.

9. What steps do you take if a tenant stops paying rent?

Direct Answer: We follow a structured, legal-first approach starting with a 5-Day Notice to Pay, followed by coordination with our in-house attorney relations team if an eviction filing becomes necessary.
Context: Our goal is always conflict resolution first. However, if a tenant fails to remedy the breach, we handle the entire legal filing and sheriff coordination process to regain possession of your property as quickly as possible.